Frequently Asked Questions!

I've not received my booking confirmation.

Sometimes our automated systems emails drop into junk/spam folders. Please check there before contacting the office. If it’s still not there please email us.

Ahh! Covid! How do you get around the rule of 6?

In accordance with Government guidelines, activities for children under 18 are an exemption from the rule of 6. Therefore the only restrictions in place are those set by Rugged Earth.

Please see our party pages for information on numbers, prices & format.

What is included in the campfire meal?

Sadly, we will not be able to offer group cooking around the campfire. However, the meal will be prepared by our kitchen team in the same way and will include; campfire sausages in a roll with ketchup or bbq sauce, crisps and an individual snack bowl containing 4 chocolate snacks. All dietary requirements, given notice, can be catered for. All food will be pre-prepped in a clean environment.

Bad weather is forecast, is the event still going ahead?

We are an outdoor company but have covered areas for some activities including briefing zones and the eating area. Rain rarely stops play! Please send guests in appropriate clothing for the weather at hand. In the event of extreme weather, Rugged Earth will contact you.

Can I join in?

Currently only invited guests can partake due to our covid secure measures. This will be back soon!

Adults can partake in a few games on the battlefield if they would like to, it’s not a requirement but we can play a game involving parents. One of the best opportunities to get some payback!

Does an adult have to stay during the party?

​We are happy for you to leave the kids with us and go to the cafe etc but one adult has to remain within the vicinity of the garden centre. If you do stay we provide limited undercover seating.

Can guests parents stay?

You’re welcome to stay and watch your children play. There is limited seating for 6 people (incl hosts) and covered areas.

Rugged Earth do not supply any refreshments for adults. There is a cafe located in the Garden Centre (Rose’s Tea Room) and you are more than welcome to bring your own refreshments. We can supply a table for you to set up some snacks.

Camp - can my child be with x & x?

We give the children the opportunity to express who they would like to be with on the day. We do not pre-plan the groups prior to the day.

What do I bring?

As host you need to bring the emergency contact form, ​found here, and a birthday cake, everything else is provided.

Can I bring a cake / balloons / extra snacks?

Please bring a cake which you will bring out at the end of the campfire cooking. REA staff will gather the children together to sing, you bring the cake out, and then we open the snack hamper to give you a chance to cut up the cake. We discourage balloons and decorations as we are an outdoor company and they may fly away! Extra snacks can be brought for the parents but currently not for children, a table can be supplied for you.

What clothing should be worn?

Please dress for outdoor activities, with long trousers, trainers or walking shoes. Wellies are not ideal and crocs/sandals are not permitted. ​Any guest wearing these will not be able to partake! As appropriate please provide waterproof jacket, sweatshirt or fleece, sun hat, sun cream, spare clothing etc.

Is it safe & secure?

This is our first and last concern. The Camp takes place on fenced private land, children are supervised at all times. All staff are briefed on emergency and incident procedures and qualified first aid staff are on site at all times. Full instructions are given to all children before activities are undertaken. Activities take place over rough natural ground and although we take every precaution to ensure safe play, trips and bumps may occur. REA takes care to ensure all activities are in keeping with the environmental policies of the area. Rugged Earth Adventures holds full public liability insurance.

We are not responsible for children that do not adhere to staff briefing and instructions.

Are your staff DBS checked?

Main activity staff are DBS/CRB checked and are selected for their professionalism and enthusiasm. A paediatric first aider and a first aid kit are on site at all times. We use the Scout Movement handbook as a safety guideline.

I've left some lost property!

REA keeps everything that is left behind for 4 weeks. Please call the office if you have left something behind.
Any items brought to REA are done so at the owners risk.

Do you do anything for schools?

REA is happy to host a day for a school trip to come and play Nerf games, partake in bushcraft activities and a cook a campfire lunch. Please contact the office for more details.

Can you host adult parties?

We can host adult parties. Please contact the office for more details.

I just wanted to thank you all for giving the girls such a fantastic day last Wednesday!

Many parents have messaged me to say just how much their daughter enjoyed the day. As you saw, several girls were anxious because they either struggle with day camps or have never done anything like this before but the feedback has all been really positive! I know many other girls, my daughter included, have been to you several times before and are always very excited because they know just how much fun they are going to have with you.

When so much has been cancelled for them all it was really wonderful that such a large group (from a Yr 6 group of only 41 girls) could kick off their school holidays in such a fun way and really go wild together whilst learning new skills, developing confidence etc.

Many thanks for making this possible!

Wishing you all a great summer ahead and we will hopefully see you in the future even though the girls are getting older.

 

Thank you to you and your team for hosting a fab party for today. They had a fantastic time (“best party ever!”), especially his younger brother. We’re extremely pleased you were able to include his brother in the party who was desperate to join in. He absolutely loved it, as did our birthday boy.

Your staff were excellent - polite, professional and fun yet sensible throughout. All in all a fabulous experience!

Sam, I just wanted to thank you and your team for Thomas’ party yesterday. The boys had a brilliant time and it was really well managed at every point during the party by you and your team.
07460 333 050
info@ruggedearthadventures.co.uk
Sutton Green Garden Centre, Whitmoor Lane
Guildford Road, Woking, GU4 7QB