Frequently Asked Questions!

I've not received my booking confirmation.

Sometimes our automated systems emails drop into junk/spam folders. Please check there before contacting the office. If it’s still not there please email us.

What is included in the campfire meal?

Sadly, we will not be able to offer group cooking around the campfire. However, the meal will be prepared by our kitchen team in the same way and will include; campfire sausages in a roll with ketchup or bbq sauce, crisps and an individual snack bowl containing 4 chocolate snacks. All dietary requirements, given notice, can be catered for. All food will be pre-prepped in a clean environment.

Bad weather is forecast, is the event still going ahead?

We are an outdoor company but have covered areas for some activities including briefing zones and the eating area. Rain rarely stops play! Please send guests in appropriate clothing for the weather at hand. In the event of extreme weather, Rugged Earth will contact you.

Can I join in?

Currently only invited guests can partake due to our covid secure measures. This will be back soon!

Adults can partake in a few games on the battlefield if they would like to, it’s not a requirement but we can play a game involving parents. One of the best opportunities to get some payback!

Does an adult have to stay during the party?

​We are happy for you to leave the kids with us and go to the cafe etc but one adult has to remain within the vicinity of the garden centre. If you do stay we provide limited undercover seating.

Can guests parents stay?

You’re welcome to stay and watch your children play. There is limited seating on site under covered areas.

Rugged Earth do not supply any refreshments for adults. There is a cafe located in the Garden Centre (Rose’s Tea Room) and you are more than welcome to bring your own refreshments. We can supply a table for you to set up some snacks.

Camp - can my child be with in the same group as their friends?

We give the children the opportunity to express who they would like to be with on the day. We do not pre-plan the groups prior to the day.

Do you accept childcare vouchers?

Rugged Earth does not accept child care vouchers.

What do I bring?

As host you need to bring the emergency contact form, ​found here, and a birthday cake, everything else is provided.

Can I bring a cake / balloons / extra snacks?

Please bring a cake which you will bring out at the end of the campfire cooking. REA staff will gather the children together to sing, you bring the cake out, and then we open the snack hamper to give you a chance to cut up the cake. We discourage balloons and decorations as we are an outdoor company and they may fly away! Extra snacks can be brought for the parents but currently not for children, a table can be supplied for you.

What clothing should be worn?

Please dress for outdoor activities, with long trousers, trainers or walking shoes. Wellies are not ideal and crocs/sandals are not permitted. ​Any guest wearing these will not be able to partake! As appropriate please provide waterproof jacket, sweatshirt or fleece, sun hat, sun cream, spare clothing etc.

Is it safe & secure?

This is our first and last concern. The Camp takes place on fenced private land, children are supervised at all times. All staff are briefed on emergency and incident procedures and qualified first aid staff are on site at all times. Full instructions are given to all children before activities are undertaken. Activities take place over rough natural ground and although we take every precaution to ensure safe play, trips and bumps may occur. REA takes care to ensure all activities are in keeping with the environmental policies of the area. Rugged Earth Adventures holds full public liability insurance.

We are not responsible for children that do not adhere to staff briefing and instructions.

Are your staff DBS checked?

Main activity staff are DBS/CRB checked and are selected for their professionalism and enthusiasm. A paediatric first aider and a first aid kit are on site at all times. We use the Scout Movement handbook as a safety guideline.

I've left some lost property!

REA keeps everything that is left behind for 2 weeks. Please call the office if you have left something behind.
Any items brought to REA are done so at the owners risk.

Do you do anything for schools?

REA is happy to host a day for a school trip to come and play Nerf games, partake in bushcraft activities and a cook a campfire lunch. Please contact the office for more details.

Can you host adult parties?

We can host adult parties. Please contact the office for more details.

I just want to say a huge thank you for the party this afternoon. All the children had a fantastic time and I heard comments like ‘this is the best afternoon I’ve ever had’ and ‘this is the best party ever’. The birthday boy himself was over the moon which makes me especially happy as this is only the second party he’s ever had because of Covid restrictions over the last two years. Please send my thanks on to the two girls who ran his session- they were absolutely brilliant. I wouldn’t hesitate to recommend you to others.

Just to say thank you so much for your amazing organisation for Zander & George's birthday party today! The boys had an awesome time! For the parents it was completely stress free from the moment we arrived!

You were so accommodating with 2 extra kids plus organising coats, gifts etc absolutely brilliant!

For us, it was so worth the journey!

Thanks again!

I just wanted to drop you a note to say a big thank you for the party today. The birthday boys absolutely loved it and so did all of their friends. I knew all your staff were good, but we were so impressed today with every single person. Danielle especially was amazing, so efficient and well organised. All staff members were friendly and great with the kids whilst also being firm with rules and keeping a close eye on them at all times.The whole party ran like clockwork with every single aspect covered. Each child thoroughly enjoyed themselves and we’ve had texts from every single parent saying how great it was. The service / experience you provide really does make all the difference. We have organsied many kids parties (We have a 9 year old too) and it’s so easy for the actual delivery of the party on the day to go wrong due to disorganised staff. You guys however are definitely doing it right. Please pass on our thanks to everyone working / involved today.

07460 333050
info@ruggedearthadventures.co.uk
Sutton Green Garden Centre, Whitmoor Lane
Guildford Road, Woking, GU4 7QB